Frequently Asked Questions

The Village specializes in perinatal mental health as well as eating disorders. All of our providers have extensive training in either perinatal mental health, eating disorders or both. Every provider who is in our alliance administers individual services but can work with partners or families on a case by case basis. 

First, that is an important step and we're so excited for you! To schedule an appointment, you can contact us through the website, via email, or over the phone. If there is a specific therapist you are interested in seeing, you can email them directly or specify when you reach out to the office. Typically, we can get you in the week you reach out, schedule depending. After we schedule your session, an email will be sent with paperwork that is required to be finished 48 hours before your session. If it's not done in time, we are happy to reschedule you once it's completed. Services can be very structured for scheduling or very flexible. We try to accommodate to your schedule and needs as best as we can. 

The providers with The Village take a variety of insurance plans and we are happy to check your benefits once we have received that information. We also highly recommend that you check your benefits as well. This makes the billing process more transparent and efficient for everyone. To correctly bill sessions, we need the information to any active policy you are on. If you do not have insurance, we also offer self-pay options.

Please contact your provider directly to reschedule any sessions.

Absolutely! The referral system we have is fantastic but not a prerequisite to receiving services. If you have been referred or not, we are happy to be a part of your journey. 

We do! The option for telehealth is for anyone, even if you originally began for in-person sessions. Because many people prefer to have the option, we do send the telehealth consent forms to everyone, even if they schedule for in person. Please specify when scheduling which you prefer. To make sure your telehealth sessions are effective, please consider the reliability of wifi or cell service. We also ask to remain as confidential and private as you can during sessions by being in a secluded, low noise, area if possible. 

We are a baby welcome organization! We also want to make sure you're receiving the most quality care possible. In order to do that, we encourage clients to schedule according to what would help them be the most present (during the baby's nap time so they can nap during session, bring a bottle or snack if their baby gets hungry, etc).